RETURNS AND REFUNDS
1. Returns Policy
We have made every effort to display as accurately as possible the colors of our products that appear on the Woolrich Online Store. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
All items are quality controlled and checked for any faults before they are dispatched to customers.
Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
2. How to process a return
If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection Distance Selling Regulations 2000 (DSRs). Alternatively, you may prefer to return or exchange items using our free returns and exchanges collection service.
You will be notified by email once your return has been received and processed.
You may revoke this contract within 14 days without specifying reasons. The revocation period is 14 days from the date on which you or a third party designated by you, who is not the carrier, takes possession of the goods (or the last goods in the case of a contract for various goods that you ordered under a combined order and that are delivered separately).
To exercise your right of revocation, you need to send us
Woolrich Online Shop
Buerer Straße 351, 46242 Dorsten
E-Mail: [email protected]
Phone: +44 (0) 800 0291 769
an explicit declaration (e.g. a letter, fax or e-mail) of your decision to revoke this contract. For this, you may use the enclosed revocation form, which, however, is not mandatory.
To comply with the revocation period, you merely need to send the notification concerning the exercise of the right of revocation prior to the expiry of the revocation period.
3. Receiving a refund
After our warehouse has received your return and verified that all of the conditions have been met, you will be refund within 30 days.